Topic outline

  • Cloud Service Management Mechanisms

  • Cloud Service Level Agreement

      

    In this cloud certification video podcast, we explore the following concepts:

    - Service Level Agreement (SLA)
    - Format
    - Quality of Service
    - Management System
    - Negotiation
    - Guarantees

    • Cloud Service Level Agreement Characteristics

        

      In this cloud certification video podcast, we explore the following concepts:

      - Quantifiable
      - Repeatable
      - Comparable
      - Non Proprietary

      • Cloud Service Level Agreement Considerations

          

        In this cloud certification video podcast, we explore the following concepts:

        - Metrics
        - Guarantees
        - Influences
        - Supply Chain

        • Cloud Service Level Agreement Implementation

            

          In this cloud certification video podcast, we explore the following concepts:

          - Quality of Service
          - Guarantees
          - Dependencies
          - Multi-cloud
          - Monitoring
          - Compliance
          - Scope
          - Metrics
          - Auditing
          - Data Retention
          - Monitoring

          • Cloud Service Level Agreement

              

            In this cloud certification video podcast, we explore the following concepts:

            - Definition
            - Format
            - Metrics
            - Management System
            - Negotiation

            • Cloud Terms of Service

                

              In this cloud certification video podcast, we explore the following concepts:

              - Service Usage Policy
              - Security and Privacy Policy
              - Warranty and Liabilities
              - Rights and Responsibilities
              - Termination and Renewal

              • Cloud Usage Cost Metrics

                  

                In this cloud certification video podcast, we explore the following concepts:

                - Server Usage
                - Network Usage
                - Storage Usage
                - Network Usage
                - Storage Device Usage
                - Service Usage
                - Service Capacity
                - Network Capacity
                - Storage Device Capacity
                - Web Application Capacity
                - Instance Starting Time
                - Response Time
                - Completion

                • Cloud Provider Viability Assessment

                    

                  In this cloud certification video podcast, we explore the following concepts:

                  - Time in Business
                  - Portfolio Evolution
                  - Backup and Recovery Strategy
                  - Engagement
                  - Acquisition
                  - Supply Chain
                  - References
                  - Technical Capabilities
                  - Security Policies
                  - Tools, Processes and Policies
                  - Open Standards
                  - Regulatory Compliance

                  • Cloud Business Continuity

                      

                    In this cloud certification video podcast, we explore the following concepts:

                    - Business Continuity Plan
                    - Roles and Responsibilities
                    - Rehearsal
                    - Privacy
                    - Supply Chain
                    - Geolocation
                    - Availability
                    - Verification
                    - Prioritisation
                    - Multisite

                    • Cloud Capacity Management Planning

                        

                      In this cloud certification video podcast, we explore the following concepts:

                      - Capacity Management Definition
                      - Capacity Management Planning

                      • Cloud Change Management

                          

                        In this cloud certification video podcast, we explore the following concepts:

                        - Change Management Definition
                        - Change Request
                        - Maintenance Window
                        - Standardization of Configuration

                        • Cloud Configuration Management

                            

                          In this cloud certification video podcast, we explore the following concepts:

                          - Configuration Management Definition
                          - Configuration Management System

                          • Cloud Contracting

                              

                            In this cloud certification video podcast, we explore the following concepts:

                            - Contract Design
                            - Quality of Service Measurement
                            - Pricing Structure and Models
                            - Legal and Compliance Requirements
                            - Roles, Responsibilities and Accountability
                            - Data Privacy

                            • Cloud Cost Management

                                

                              In this cloud certification video podcast, we explore the following concepts:

                              - Service Design
                              - Service Contracting
                              - Service Offering
                              - Service Provisioning
                              - Service Operation
                              - Service Decommissioning

                              • Cloud Cost Types

                                  

                                In this cloud certification video podcast, we explore the following concepts:

                                - Sunk Cost
                                - Upfront Cost
                                - Ongoing Cost
                                - Cost on Capital
                                - Integration Costs
                                - Lock-in Costs

                                • Cloud Datacenter Maintenance

                                    

                                  In this cloud certification video podcast, we explore the following concepts:

                                  - Equipment Servicing
                                  - Record Keeping
                                  - Relocation Controls
                                  - Asset Tracking

                                  • Cloud Datacenter Operations

                                      

                                    In this cloud certification video podcast, we explore the following concepts:

                                    - Latency
                                    - Compliance
                                    - Processes
                                    - Orchestration
                                    - Automation

                                    • Cloud Datacenter Resiliency

                                        

                                      In this cloud certification video podcast, we explore the following concepts:

                                      - Virtual Datacenters
                                      - Geo Redundancy
                                      - Redundant Hardware
                                      - Cross Datacenter Load Balancing
                                      - Fast Data Replication

                                      • Cloud Datacenter Security

                                          

                                        In this cloud certification video podcast, we explore the following concepts:

                                        - Physical and Logical Security Design
                                        - Environmental Control Systems
                                        - Computer / Control Room
                                        - Datacenter Layout
                                        - Datacenter Management
                                        - Human Security
                                        - Physical Security
                                        - Security Design
                                        - Privileges

                                        • Cloud Datacenter IT Systems

                                            

                                          In this cloud certification video podcast, we explore the following concepts:

                                          - Equipment Distribution Area
                                          - Main Distribution Area
                                          - Horizontal Distribution Area
                                          - Datacenter Facilities
                                          - Datacenter Flooring
                                          - Backup and Recovery
                                          - Disk Drive Arrays
                                          - Hardware Architectures
                                          - Compute Systems
                                          - High Speed Networks
                                          - Power Distribution Units
                                          Uninterrupted Power Source (UPS)

                                          • Cloud Disaster Recovery Mechanisms

                                              

                                            In this cloud certification video podcast, we explore the following concepts:

                                            - Disaster Recovery Plan
                                            - Disaster Recovery Planning
                                            - Meantime Between Failures
                                            - Meantime to Repair
                                            - Recovery Point Objective
                                            - Recovery Time Objective
                                            - Image Capture
                                            - Backup Purpose
                                            - Cloud Backup
                                            - Full System Backup
                                            - Differential Backups
                                            - Incremental Backup
                                            - Hot Backup Site
                                            - Cold Backup Site
                                            - Warm Backup Site
                                            - Offsite Backup
                                            - Redundant System
                                            - Replicas
                                            - Backup Monitoring
                                            - Data Restoration
                                            - Data Retention Policy
                                            - Data Validation
                                            - Communication Channels
                                            - Security Controls
                                            - Recovery SLA
                                            - Backup Resporation
                                            - Disaster Recovery Assessment

                                            • Cloud Incident Management

                                                

                                              In this cloud certification video podcast, we explore the following concepts:

                                              - Incident Management Process Goals
                                              - Incident Lifecycle Management Phases
                                              - Provider Incident Management Capabilities
                                              - Security Incident Standards
                                              - Incident Analysis and Detection
                                              - Open Standards
                                              - Incident Management Plan Testing
                                              - Incident Management Planning Process
                                              - Management of Highly Sensitive Data
                                              - Legal and Regulatory Limitations
                                              - Cloud Services Provider Assessment
                                              - Realtime Continuous Management Systems
                                              - Testing
                                              - Virtualization
                                              - Data Collection and Analysis
                                              - Logging Systems
                                              - SLA Negotiation
                                              - IaaS Roles
                                              - PaaS Roles
                                              - SaaS Roles

                                              • Cloud Information Governance

                                                  

                                                In this cloud certification video podcast, we explore the following concepts:

                                                - Information Classification
                                                - Information Management Policies
                                                - Location and Jurisdictional Policies
                                                - Authorizations
                                                - Ownership
                                                - Custodian

                                                • Cloud Lifecycle Management

                                                    

                                                  In this cloud certification video podcast, we explore the following concepts:

                                                  - Lifecycle Management Definition
                                                  - ITIL Phases

                                                  • Cloud Monitoring Best Practices

                                                      

                                                    In this cloud certification video podcast, we explore the following concepts:

                                                    - Monitoring and Alerting
                                                    - Data Collection
                                                    - Chargeback and Provisioning Metrics
                                                    - Preventive Actions
                                                    - Outage Detection Tools
                                                    - Monitoring Overheads
                                                    - End to End Monitoring
                                                    - IT Resource Usage Monitoring

                                                    • Cloud Monitoring Implementation

                                                        

                                                      In this cloud certification video podcast, we explore the following concepts:

                                                      - Monitoring
                                                      - Alerts
                                                      - Dashboards
                                                      - Web Services
                                                      - Planning
                                                      - Housekeeping
                                                      - Triggers
                                                      - Automation

                                                      • Cloud Monitoring Systems

                                                          

                                                        In this cloud certification video podcast, we explore the following concepts:

                                                        - Monitoring Systems Definition
                                                        - Pay Per Use Monitors
                                                        - Usage Monitor
                                                        - Service Level Agreement Monitor
                                                        - Metrics
                                                        - Audit Monitors
                                                        - Patterns
                                                        - SLA Management System

                                                        • Cloud Price Template

                                                            

                                                          In this cloud certification video podcast, we explore the following concepts:

                                                          - Fixed Rates
                                                          - Variable Rates
                                                          - Volume Discounts
                                                          - Price Customization
                                                          - IaaS Price Templates
                                                          - PaaS Price Templates
                                                          - SaaS Price Templates

                                                          • Cloud Pricing Model Influences

                                                              

                                                            In this cloud certification video podcast, we explore the following concepts:

                                                            - Competition and Regulatory Requirements
                                                            - Design, Development, Operations and Support Overheads
                                                            - CAPEX/OPEX Expenses Model

                                                            • Public Cloud Terms of Service

                                                                

                                                              In this cloud certification video podcast, we explore the following concepts:

                                                              - Warranty
                                                              - Liability
                                                              - Data Security Breaches
                                                              - Terms and Conditions Changes

                                                              • Cloud Quality of Service Metrics

                                                                  

                                                                In this cloud certification video podcast, we explore the following concepts:

                                                                - Availability Rate
                                                                - Outage Duration
                                                                - Meantime Between Failure
                                                                - Reliability Rate
                                                                - Server Horizontal Scalability
                                                                - Server Vertical Scalability
                                                                - Meantime to Switch Over
                                                                - Meantime System Recovery
                                                                - Network Capacity
                                                                - Storage Device Capacity
                                                                - Server Capacity
                                                                - Web Application Capacity
                                                                - Instance Starting Time
                                                                - Response Time

                                                                • Cloud Service Management Concepts

                                                                    

                                                                  In this cloud certification video podcast, we explore the following concepts:

                                                                  - Change Management Definition
                                                                  - Configuration Standardization
                                                                  - Configuration Control
                                                                  - Documentation
                                                                  - Asset Assignment
                                                                  - Approval Process
                                                                  - Backout Plan
                                                                  - Trending
                                                                  - Lifecycle Management
                                                                  - Maintenance Window
                                                                  - Policies
                                                                  - Proceedures